Smart Hands Support

 

Our Smart Hands Services provides cross-functional, multi-platform experienced engineers to address problems that occur at sites you do not have on-site technical staff. Our technical resources can quickly be deployed 24/7 to accommodate most any need including but not limited to IMAC’s, on-site device maintenance, and equipment troubleshooting assistance. Smart Hands Service extends your on-site IT presence by leveraging support staff to perform a number of tasks at the direction of your off-site personnel.

 

Optimize Resource Utilization

 

With the on-going tightening of budgets, supporting your employees with IT solutions across your enterprise has become increasingly more difficult. Instead of pulling technical staff from their core activities to visit remote offices or relying on local non-technical staff for assistance, reduce your cost and risk by letting our experienced engineers assist.

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 Smart  Hands Services

 

• Onsite technical assistance and troubleshooting

• Installation, Moves, Adds, Changes, and Decommissions of equipment. This is includes but is not limited to Routers, Switches, Phones, Wireless Access Points, Desktops, Laptops, Servers, Peripherals, Point of Sale Systems, Time clocks, A/V Equipment, Printers, and Media Players

• Interface card removal, installation and configuration

• Providing visual verifications supported with digital photos

• Adding, removing and verifying a demarcation point

• Moving equipment within your office space and cabinets

• Asset location verification

• Site Surveys

• Hosted VOIP Deployment

• Low Voltage Cabling – Installation and Testing of Copper and Fiber

• Carrier WAN Turn-ups

• Plugging in a console cable to help facilitate remote support

• Inventory of equipment, recording serial numbers, and capturing the installation status with digital photos

• Ladder racking, pre-wiring of patch panels and equipment

• Assisting with uncrating equipment from boxes and shipping replaced equipment

• Data Migrations

• Rollouts and Relocation Assistance

 

Service Value

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• Reduces staff overhead

• Removes need for temporary staffing

• Ensures expensive internal resources are performing their intended functions

• Reduces the cost of performing routine IT related tasks

• Same day dispatch

• Reduce risk of issues caused by using inexperienced branch employees to complete technical tasks

• Simple pricing structure – Two Day or More Notice $55/hr, Next Day Service $65/hr, and Same Day Service $82.50/hr

• Per job pricing available - Please contact us for a quote

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